Janet CollinsThe Trauma of a New Mobile Phone
February 26th 2010 05:00
Why is the process of updating a mobile phone such an ordeal?
I recently updated my package which included a new touch phone. It all sounds great on the surface, but transferring to a new phone is so hard.
Before even getting into the phone, there is the phone package. There are so many options that the mere choice of a phone plan becomes so complex. Do I group everything together including my internet, landline and mobile accounts and then get even a further $20 off the internet but if I take that option I can’t have the deal that gives an enormous amount of local calls free per month on my landline. The options went on and on.
Then there were these network terms and every consultant I spoke to seemed to assume I knew what it all meant. This new one would take me on to the Next G network whereas I had been on the 3G network. Huh?
When the phone arrived things became even more of a challenge because unlike what I had done on previous occasions, I couldn’t use the old sim card because I was going on to a different network. That meant I had to copy all the information such as phone numbers into the new phone. The trouble is it didn’t work, so back to the old phone.
I know we get so used to our old gadgets that any change is sometimes an ordeal but I find every time I change my mobile phone it causes me more grief than I ever imagine it would. I think the last time I changed my new phone was in the box till I could get instruction from one of my nieces or nephews.
Surely things like this shouldn’t be so hard. When I tried to transfer over to the new phone and tried to ring it from my landline, everything just kept going to message bank. Why oh why couldn’t something like this be more simple and straight forward.
The most important thing – the phone component, could be made a lot simpler surely. I want to make sure that I can receive and make calls. That is the primary reason I have the phone in the first place. But no, trips to the shop to ask someone how to do something very basic are necessary.
I would never have thought a mobile phone could cause so much stress. It really shouldn’t. Updating a phone should be an effortless thing to do. It is not.
Why don’t these companies just make it so simple? I am sure they could if they tried.
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